Urgency Level (Order Status)

The information below can be useful when selecting the Urgency Level (Order Status) in eRAD.

• 0-No Call, 1-First Call Completed & 2-Second Call Completed:
  • Exam has been requested but not yet scheduled
  • Contact Center will call patient to schedule exam
  • Move from Futures to 0-No Call when within 31 days of month due for exam

• 3-Third Call Completed:
  • Exam has been requested but not scheduled
  • CC Agents will not call patient due to one of the following reasons
    • Patient has already been called 3 times
    • Patient went elsewhere
    • Patient asked us not to call back (for any reason)
    • Physician requested to cancel the order

• Recall:
  • DO NOT leave Urgency Level as Recall!
  • Update to Order Attached when order is on file
  • Update to Need Order when no order is on file OR if an updated order is needed

• Screening Mammogram:
  • ONLY select AFTER appointment has been scheduled
  • Annual Routine Screening Mammograms ONLY
  • No order attached and patient does not have an order to bring with them

• Order Attached:
  • ONLY select AFTER appointment has been scheduled
  • Verify that the correct order is attached to the correct patient
  • Used for ALL exams where an order is attached (including Screening Mammograms)

• Patient Bringing Order:
  • ONLY select AFTER appointment has been scheduled
  • Patient has their order in hand and will bring it with them to their appointment

• Doctor Sending Order:
  • ONLY select AFTER appointment has been scheduled
  • ONLY selected when a physician's office is calling to schedule for a patient and advises they will fax the order

• Need Order:
  • ONLY select AFTER appointment has been scheduled
  • No Order is attached
  • Order for the wrong exam type is attached
  • Patient doesn't have order to bring in with them

• Order Issue:
  • ONLY select when calling Outbound Orders if number on file is wrong

• Future: Jan-Dec:
  • Selected when an order has been received from a physician but patient is not due for exam until a specified "Future" date
  • Example:
    Order was received 04/2021 but patient is not due for exam until 11/2021. Urgency level will be updated to Future: Nov

• Valid Order:
  • CENTER USE ONLY - DO NOT CHANGE
  • Order is attached and has been verified by clinical team member

• Invalid Order:
  • CENTER USE ONLY - DO NOT CHANGE
  • Order is attached and has been reviewed by clinical team member and is NOT valid

• Physician Order Requested:
  • CENTER USE ONLY - DO NOT CHANGE
  • Order has been requested by clinical team member and we are awaiting a response from the referring physician

EDITED: 07/27/2021