Patient Communications - Reminders & Confirmation
| Type | Reason | When |
| Text | Order Received from Physician | Sent next business day after receiving an order and loading into Merge |
| Appointment Confirmation | Emailed to patient within 1 hour of scheduling exam | |
| Email (includes MRI exams) | 2 Day Reminder | If email address on file, send an email 2 days before exam is scheduled to remind of appointment |
| Text | 2 Day Reminder | If cell phone on file, send a text 2 days before exam is scheduled to remind of appointment |
| Phone Call | 2 Day Reminder | Robo-call 2 days before exam is scheduled to remind of appointment |
Example of Appointment Confirmation Email:
EDITED: 05/11/2022
