Selecting the Correct Urgency Level (Order Status) in eRAD

Use this guide to accurately choose the Urgency Level when processing orders in eRAD.

Outbound Team Use Only

These status are used exclusively by the Outbound orders team:

• 0-No Call: Exam requested, but no call has been made to the patient.
• 1-First Call Completed: One contact attempt made, exam not scheduled.
• 2-Second Call Completed: Two contact attempts made, exam not scheduled.
• Order Issue (CC Use Only): Select when phone number is incorrect and you're unable to reach the patient.
• Future [Month]: Order has been received, but patient is not due until a specific future month
  • Ex: If order is received in April but the exam is due in November, it will be set as "Future: Nov"

3-Third Call Completed

• Final contact attempt made,  exam not scheduled. No further calls will be placed regarding this order.
• May also select this option if:
  • Patient completed exam elsewhere
  • Patient declined further contact
  • Referring physician cancelled the order

Recall

• DO NOT leave the Urgency Level as Recall
• If order is on file, change to Order Attached
• If order is missing or needs to be updated, change to Need Order
• Recall will also be used for the following purposes:
  • The Contact Center does not schedule the exam type (e.g., Biopsies, MRI, etc.)
  • Please follow normal protocol and transfer the patient to the Center for scheduling

Screening Mammo

• Select only if ALL of the following apply:
  • Screening appointment is scheduled
  • Routine annual exam
  • No order required (based on patient age and physician preference)
  • No order is attached

Order Attached

• Select after appointment is scheduled when:
  • Order is uploaded and verified 
  • Applies to ALL exam types (including Screening Mammograms)

Patient Bringing Order

• Select only after appointment is scheduled when:
  • Patient has written order in hand
  • They will bring it to their appointment
  • Offer to send a SecurePIC link

Doctor Sending Order

• Select only after appointment is scheduled when:
  • Physician's office is scheduling on behalf of patient
  • They confirm they will fax the order

Need Order

• Select after appointment is scheduled if:
  • No order is attached
  • Order attached is for the wrong exam
  • Patient does not have the order in hand

Center Use Only - DO NOT MODIFY

• These statuses are for Center/Clinical use only:
  • Valid Order: Verified by a clinical team member
  • Invalid Order: Reviewed by clinical team member, deemed not valid
  • Physician Order Requested: Awaiting response from referring physician

EDITED: 06/11/2025