Sign Language Interpreter Guidelines

What is it:

• Sign Language Interpreters are to be provided by Washington Radiology at no cost to the patient.
  • Note: No other language interpreting service is available in person. All other languages are handled via phone using Language Line. 
  • Note: Centers are now using virtual interpreter on video call unless patient specifically requests the interpreter to be in-person.

What do I do when scheduling:

• Ask caller (when necessary) "Do you need an interpreter?"
  • We should get a yes or no answer.
• When scheduling, please follow the parameters below:
  • For non-urgent exams - schedule a minimum of 5 days out
  • For urgent exams - schedule according to availability
• Once exam has been scheduled, send an email to All_WR_CC_Leadership@washingtonradiology.com, include the following information:
  • Patient Name: 
  • Jacket Number (MRN): 
  • Date/Time of Exam: 
  • Exam Location: 
  • Preferred interpreter option: Video interpretation or in-person
• Add a note in Merge RIS indicating that patient will need a sign language interpreter and the request has been sent to leadership
• IMPORTANT: Advise patient to please give us 48 hour advance notice if needing to reschedule or cancel the exam

What do I do when canceling or rescheduling:

• When requested to cancel or reschedule an exam for which a sign language interpreter has been requested:
  • Send an Email to All_WR_CC_Leadership@washingtonradiology.com to notify them of the date change or cancellation.

EDITED: 04/26/2022