Noble - Transfer Screen

Effective 03/04/2022

1. To transfer a call within Noble, please follow the steps below
   DO NOT USE THE TRANSFER BUTTON LOCATED AT THE TOP OF THE NOBLE SCREEN (IN THE TOOLBAR)
   
2. Click on the "Transfer Call" button, located on the lower right-hand corner of the Noble screen
   
3. The Transfer Screen will display with 3 different transfer options: Other Transfers, Center Transfers or Queue Transfers
   
4. Determine which transfer option to select and you will then move straight across the screen, from left to right to begin the transfer process
   • NOTE: When transferring to a Center, select the Center first, then select which extension, before clicking Start Center Transfer
     
5. Once the transfer has started,  the caller will be placed on hold while dialing/connecting to the additional party
6. Once the call has connected, you will have the following options:
   • Click to Conference All - Brings all parties on the line at the same time
   • Complete Transfer - Pushes the caller from your line, through to the additional party
   • Cancel Conference - Disconnects the additional party only, allowing you to remain on the line with your caller
   • Cancel Transfer - Disconnects the additional party and allows you to return to the line with your caller
     
7. To return to the Noble Screen, click Go Back
   

EDITED: 03/02/2022