Washington Radiology Contact Center

Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
Bilingual Agent Resources
eRAD RIS
Exams
- Breast Biopsy
- Breast Studies / Mammography
- Bone Densitometry / DEXA
- CT / Computed Tomography / Virtual Colonoscopy
- Fluoroscopy / HSG / Hysterosalpingogram
- General Ultrasound / Sonography / Sonohysterography
- MRI / Magnetic Resonance Imaging
- X-Ray - General
- Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
- Weekly Quality Assurance & Training Tips
Radiologist Information
Training
- January 2020
- February 2020
WR Intranet Resources

- Washington Radiology Locations
- Administrative Tasks and Workflows
- Agent Workflows
- Bilingual Agent Resources
- eRAD RIS
- Exams
  
  Breast Biopsy
  
  Breast Studies / Mammography
  
  Bone Densitometry / DEXA
  
  CT / Computed Tomography / Virtual Colonoscopy
  
  Fluoroscopy / HSG / Hysterosalpingogram
  
  General Ultrasound / Sonography / Sonohysterography
  
  MRI / Magnetic Resonance Imaging
  
  X-Ray - General
  
  Other Exams
- Marketing - Account Executive - AE
- Medical Records
- Noble - System & Call Handling
- Other
- Outbound Overdue and Orders
- Pre-Authorization & Billing
- Quality and Training
  
  Weekly Quality Assurance & Training Tips
- Radiologist Information
- Training
  
  January 2020
  
  February 2020
- WR Intranet Resources
Contact Us

- Washington Radiology Locations
- Administrative Tasks and Workflows
- Agent Workflows
- Bilingual Agent Resources
- eRAD RIS
- Exams
  
  Breast Biopsy
  
  Breast Studies / Mammography
  
  Bone Densitometry / DEXA
  
  CT / Computed Tomography / Virtual Colonoscopy
  
  Fluoroscopy / HSG / Hysterosalpingogram
  
  General Ultrasound / Sonography / Sonohysterography
  
  MRI / Magnetic Resonance Imaging
  
  X-Ray - General
  
  Other Exams
- Marketing - Account Executive - AE
- Medical Records
- Noble - System & Call Handling
- Other
- Outbound Overdue and Orders
- Pre-Authorization & Billing
- Quality and Training
  
  Weekly Quality Assurance & Training Tips
- Radiologist Information
- Training
  
  January 2020
  
  February 2020
- WR Intranet Resources

Home
Glossary
Work From Home Expectations
COVID-19 FAQ for Washington Radiology
COVID Vaccine and Mammography Scheduling
Washington Radiology Locations
- WR Regional Map
- WR Area/Neighborhood Map
- WR - DC - Washington - K StreetUpdated
- WR - MD - Bethesda
- WR - MD - Chevy Chase
- WR - MD - Germantown
- WR - MD - Park Potomac
- WR - VA - Arlington
- WR - VA - FairfaxUpdated
- WR - VA - Sterling
- Legacy Progressive Center Modalities
Administrative Tasks and Workflows
- Admin Daily Goals and Prioritization
- Athena - Adding Order - Administrative Task
- Biopsy or MRI Order Contact List
- Merge - Adding New Physician - Administrative Task
- Merge - Adding Order - Administrative Task
- Merge - Deleting a Document from MDM
- Merge - Updating Physicians - Administrative Task
- Merging Duplicate Accounts - Administrative Task
- Order Loading - Existing Jacket Number - No Exam Scheduled
- Scheduling Inbox - Scheduling@WashingtonRadiology.com
- Work Queue - Associating Orders
- Work Queue: Online Schedule Orders
- Work Queue: Orders - Online Request
- Work Queue - Orders View
Agent Workflows
- Adding or Updating Physician Information
- Call Flow - Inbound - Checklist
- Call Flow - Inbound - Details
- Do Not Contact (DNC) Process
- Merge - Cancel Exam
- Merge - Document Management User Set Up and Preferences
- Merge - Document Manager User Guide
- Merge - Duplicate Email Address
- Merge - Exam Type Cleanup
- Merge - How to Add Flag
- Merge - Reason for Exam
- Merge - Reschedule Exam
- Merge - Schedule Exam
- Merge - Schedule from Order
- Multiple MRNs
- Onbase - Login and Access Files
- Patient Late Process
- Physician Requires Order for Screening
- Required Verification
Bilingual Agent Resources
- Call Flow - Inbound - Checklist - Spanish
- Key Words in Spanish
- Medical Specialties in Spanish
eRAD RIS
- Adding Exam(s) to Existing Appointment
- Adding Patient Alerts
- Adding Order Notes
- Cancel Exam in eRAD
- Class (Prior Imaging)
- Creating a New Patient in eRAD
- Do Not Call (DNC) Requests
- Faxing from eRAD
- Logging into eRAD
- Merge Request
- Reading Patient File
- Referring Physicians
- Reschedule Exam in eRAD
- Scheduling Existing Patient - New Exam - Multiple Exams
- Scheduling Existing Patient - New Exam - Single Exam
- Scheduling New Patient - New Exam - Multiple Exams
- Scheduling Ordered Exam
- Searching for Patient
- Sending a SecurePIC Request to Patient
- Tabs and Scheduling Order
- Unknown Physician
- Updating Class- Prior Films Tracking
- Updating Patient Address and Zip Code Look up
- Updating Patient Phone Numbers
- Updating Reason for Order
- Updating Urgency Level - Priority
- Urgency Level (Order Status)
- Viewing Attachments
Exams
- Age Limit Guidelines
- Exams NOT Performed by WR
- Exams Performed by Location - Quick Guide
- Scheduling Multiple Exams
- Same Day Add OnUpdated
- Sample Order Form
- Symptomatic Patient Scheduling Rules
- Time in Office - General
- Breast Biopsy
  - Breast Biopsy - Codes and Scheduling Guidelines
  - Breast Biopsy - Details
- Breast Studies / Mammography
- Bone Densitometry / DEXA
  - Bone Densitometry/DEXA - Codes and Scheduling Guidelines
  - Bone Densitometry/DEXA - Details
- CT / Computed Tomography / Virtual Colonoscopy
- Fluoroscopy / HSG / Hysterosalpingogram
- General Ultrasound / Sonography / Sonohysterography
- MRI / Magnetic Resonance Imaging
  - MRI - Codes and Scheduling Guidelines
  - MRI - Details
- X-Ray - General
  - X-Ray General - Details
- Other Exams
  - Injections
Marketing - Account Executive - AE
- Overall Account Executive AE Team Assignments
Medical Records
- Faxing Report from Merge
- Medical Records Requests
- Outside Films
Noble - System & Call Handling
- Call Transfer Guidelines
- Manual Dial
- Noble - Customer Satisfaction Survey
- Noble Headset Issues
- Noble -Transfer Screen
- Noble Pause Codes
- Sending Link to MRF via Email
- Status Codes
- Tool Bar - Noble
Other
- Abbreviations
- Attendance Line
- Attendance Line Label Application Instructions
- CC Cell Phone Policy
- Confirmed Questions and Answers
- Diagnosis Code Lookup
- Email TemplatesUpdated
- Employee Referred - New Screening Mammogram
- General Reminders
- Voyce - Language Interpretation Service
- Patient Communications - Reminders & Confirmation
- Patient Communications - Results
- RTO Guidelines
- Sign Language Interpreters
- Submitting Time-Off Requests in Alvaria
- Terminology and Definitions
- Transfer/Hold Policy
- Written Orders
Outbound Overdue and Orders
- Overdue Spreadsheet Rules
- Outbound Orders Rules
- Voicemail Scripting
Pre-Authorization & Billing
- Accepted Wellness & Executive Health PlansNew
- Billing Information
- Carrier Reminders
- Charity and Non-Profit Organizations Job Aid
- Exam Fee Schedule
- Insurance Tips and Tricks
- Pre-Authorization Guidelines
- Pre-Authorization Requirements by Insurance
- Worker's CompensationUpdated
Quality and Training
- Weekly Quality Assurance & Training Tips
- Customer Service Phrases and Positive Words
- Scorecard Challenge Process
- Suggested Scripting
Radiologist Information
- Physicians Who Require Order for Screening Mammos
- Radiologist Information
- Radiologist Physician List by Modality
- Radiologist Schedule
Training
- January 2020
- February 2020
WR Intranet Resources

Full PDF Download

How can we help?

Subject

Copyright © 2015 – 2016 Your Company, LLC. All rights reserved.