Call Flow - Inbound - Checklist
Follow the below process when handling inbound calls.
- Use Approved Opening Statement
Note: Listed in Noble - Verify and Update Patient Demographics
- Confirm if Patient has Order and Ask "What is listed on the order?"
Note: Advise caller to bring order to their exam. - Review Patient History and Previous Reports
- Validate Questions and Choose Appropriate Exam Types
- Discuss if Prior Films are Required
- Choose Location, Date, and Time
- Provide Closing Confirmation:
- Exam Type
- Date and Time of Exam
- Appointment Location and offer Address
- All Prep Instructions
- Offer Further Assistance
- Approved Closing Statement
REMINDERS:
- Enter all required notes in Merge
- Terminate, Choose Correct Status Code, and Resume in Noble
EDITED: 02/06/2024
