Scheduling Inbox - Scheduling@WashingtonRadiology.com

Emailed Orders from Patients:

• Save order in "Orders Received" folder
  
  • If exam is not scheduled, create the order in Merge.
    • See job aid: Merge - Adding Order - Administrative Task
  • If exam is scheduled, notate that order was received and loaded to MDM.
    • See job aid: Order Loading - Existing Jacket Number - No Exam Scheduled
• Move email to "Patient Emails - Orders Completed" subfolder.

EHE Appointment Notifications:

• Appointment Confirmation Emails:
  • Forward to Center Director for appropriate location.
    • K-Street: Include Jalina Russell if exam is breast related (breast US, SCRN Mammo, DX Mammo)
    • FFX and ARL: Include Janice Hagens on emails
  • Move email to "EHE Completed" subfolder.
    
    
    
• Appointment Cancellation Notices:
  • Cancel appointment in Merge
    • Notate "Received cancellation notice from EHE. Cancelled appointment."
  • Forward email to Center Director at appropriate location
    • K-Street: Include Jalina Russell if exam is breast related (breast US, SCRN Mammo, DX Mammo).
    • FFX and ARL: Include Janice Hagens on emails
  • Move email to "EHE Completed" subfolder.
    

WR Feedback Emails:

• These are received when a patient completes the "Contact Us" submission from the Washington Radiology website.
  • Inquiries that require a call - completed by Admin or available agent.
  • Cancelling an appointment - completed by Admin.
  • Request for an exam type scheduled by the Center - forward email to appropriate party
• Once completed, move to "Patient Emails - General Completed" subfolder.

Duplicate Account Tickets:

• When the Center submits a request to merge duplicate accounts, the IT ticket is forwarded to the Scheduling Inbox. These will be completed by the assigned Admin agent.
  • See job aid: Merging Duplicate Accounts - Administrative Task
  • Reply to the requestor and copy the WR Supervisor advising request is complete.
  • Move email to "Duplicate Accounts Completed" subfolder.
    

Physician Add New or Update Tickets:

• When the Center submits a request to create a new physician profile, or edit an existing profile, the IT ticket is forwarded to the Scheduling Inbox. These will be completed by the assigned Admin agent.
  • See job aids:
    • Merge - Updating Physicians - Administrative Task
    • Merge - Adding New Physician - Administrative Task
  • Reply to the requestor and copy the WR Supervisor advising request is complete.
  • Move email to "Physicians Completed" subfolder.

David Drew Clinic (DDC) Requests:

• These requests are sent from DDC Scheduling Coordinators. We do not speak to the patient directly regarding their appointment.
  • See job aid: JOB AID TO BE ADDED WHEN AVAILABLE

Updated: 06/26/2023