Processing Do Not Call (DNC) Requests in eRAD

Purpose: When a patient requests to be placed on the Do Not Call (DNC) list, it is important to follow all required steps to ensure their request is properly documented and honored.

Step 1: Open the Patient's Folder

• Use the patient search function in eRAD to locate and open the correct Patient Folder.
• From the Patient Folder, click the "Edit Patient" icon (person with a pencil).
  

Step 2: Update the Patient Tab

1. Address:
   • Cut the existing address from the "Address 1" field and paste it into "Address 2"
   • In the "Address 1" field, type:
     • DNC - [Insert reason if provided, e.g., PT MOVED, INS IS OON, etc.]
2. Phone & Email:
   • Delete all phone numbers listed.
   • Delete all email addresses listed.
     Example:
     • BEFORE:
       
       
     • AFTER:
       
       
3. Click [Save]
   

Step 3: Add a Patient Alert

1. While still in the Patient Folder, click the "Patient Alerts" icon (person with an exclamation point).
   
   
2. In the pop-up window, check the box next to "Do Not Contact".
   
   
3. Click [OK] to save the alert.
   

EDITED: 06/09/2025