Quality and Training Tips 12/19/2025

Updated Process - Combo Abdomen & Pelvic Ultrasounds:

DC / 19th Street ONLY

• The Ultrasound Duplex Abdomen/Pelvic TV (278) exam code can no longer be used at the DC / 19th Street center.
• For patients with orders for both exams, please schedule as follows (DC / 19th Street only):
  • Male Patients
    • Ultrasound Abdominal Complete (2)
    • Ultrasound Pelvic Limited (94)
  • Female Patients
    • Ultrasound Plevic Non-OB with Transvaginal Doppler (432)
    • Ultrasound Abdominal Complete (2)

👉 Abdominal & Pelvic Ultrasound: Scheduling Guide & Exam Codes | Washington Radiology Contact Center

Virtual Colonoscopy Calendar - January Availability:

• The VC Calendar has been added for the first half of January.
• Reminder: We can schedule one VC per location per day.
  • If the calendar shows "2", this means:
    • 1 appointment at Chevy Chase
    • 1 appointment at Sterling

👉 Virtual Colonoscopy Calendar | Washington Radiology Contact Center

eRAD Exam Warning:

• When a slot appears yellow in eRAD, please be sure to fully read and acknowledge any exam warnings or restrictions before proceeding.
• These alerts are in place to help prevent scheduling errors and rework.
  

Updating Urgency Level - A Quick, but Important Step:

• Please be sure to update the Urgency Level every time an exam is scheduled, especially during outbound attempts.
• If you are calling a patient because we received an order, the Urgency Level should be updated as follows
  • 1-First Call Completed
  • 2-Second Call Completed
  • 3-Third Call Completed
  • Order Attached (if the patient schedules during the call)
• This prevents the patient's number from appearing on the outbound call list after the exam has already been scheduled, reducing duplicate work and avoiding patient confusion.

👉 Selecting the Correct Urgency Level (Order Status) in eRAD | Washington Radiology Contact Center

Billing Concerns - Where to Direct Patients:

• Billing concerns for completed exams should be directed to Change Healthcare.
• The internal escalation team should only be contacted after the patient has attempted to resolve the issue through the billing phone number first.

CT Scheduling - Referring Physician Required:

• A referring physician is required when scheduling all CT exams.
• If the provider is not listed in the system, please add the provider's information to the Order Notes:
  • Name (at minimum)
  • Phone number (at minimum)
  • Address (if available)
  • Fax (if available)
• If a new physician needs to be added to the system, please send the request to Leadership as needed.

Accuracy Matters - A Quick Read-Back Goes a Long Way:

• We've seen an increase in typos that could potentially lead to HIPAA risks.
• Please take a moment to read information back to the caller, especially:
  • Phone numbers
  • Addresses
  • Email Addresses
• This small step helps ensure patient information is sent to the correct person and protects patient privacy.

PUBLISHED: 12/29/2025