Weekly Quality Assurance & Training Tips

CT Exam Scheduling: CT exam must be scheduled a minimum of 5 business days out, unless the patient has: Medicare , or BCBS Federal These plans do not require pre-authorization. Be sure to collect complete provider d...

Callback Exams at Chevy Chase (CHCH): We're making an important update to the callback workflow at CHCH to resolve some ongoing overbooking issues since eRAD go-live. Moving forward, CHCH ONLY will schedule: A Diagnostic Ma...

🧾 Patient Requesting Report : If a patient calls requesting a copy of their report, let's make sure we're guiding them the right way. Patients must submit a Medical Release Form (MRF) through our website before Medical Records can...

Diagnostic Mammogram Scheduling - DC/19th Street: Moving forward, for DC/19th Street only, schedule the Diagnostic Mammogram WITHOUT the Breast Ultrasound. If a Breast Ultrasound is needed, it will be added by the Center when the...

📞 Consistent Patient Information Collection: Collecting or confirming complete and accurate patient information is essential at the time of scheduling. Always confirm phone number, email, and address. This allows our Center...

Winchester A job aid has been added to the Playbook. Reminder: This is a former Progressive Radiology location now rebranded as a Solis Mammography site. Exams for this location will be handled by you rockstars – please do no...

Winchester, VA Location Please be aware on Monday September 8th, Winchester calls will be routed to the WR Scheduling team. This was a previous Progressive Radiology center that rebranded as Solis in February 2025. Therefore, please u...

Important Update: Scheduling CT Exams-Class When scheduling CT exams, you do not need to update the Class on the Order Tab. Please leave the class as Outpatient. This was causing issues with the pre-authorization process. This...

Scheduling Lead Time Reminder For exams requiring an order: Symptomatic patients: schedule at least 2 business days out if the order is not yet available. All other exams: schedule at least 4 business days out if the order is not yet a...

Thyroid Biopsies in DC DC has limited availability for thyroid biopsy exams, and it is expected that there will be even less availability in the future. Therefore, please encourage patients to consider scheduling at our other Center...

K STREET TO 19TH STREET RELOCATION: IT’S MOVING TIME! The K Street location will be closed from 8/11-8/15 for the move. During this time, the center will not be able to be reached. They will re-open at the new location on 8...

Synerpise Consulting Services - Collections Info If a patient reached out regarding a collections notice, please direct them to contact Synerprise Consulting Services, Inc. at: 📞 866-628-8588 This information has also been adde...

CT Exam Scheduling Reminder Only the following CT's will be performed on 8/1/25 across ALL locations: Lung Screening Cardiac/Calcium Score Sinus Upper/Lower Extremity Neuro cases: head, neck, sinus, IAC (internal auditory canal)...

Virtual Colonoscopy Exam Scheduling: Please do not schedule any Virtual Colonoscopy (VC) exams at this time. We're working on a better process to support these requests. What do to: If a patient calls requesting this exam, email L...

Updating Class Updating class is essential as it provides information about the patient's priors. Priors Required -   ⚠️  Important: Inform the patient that if prior imaging is  not received before or brought to the a...

Transition from Merge to eRAD: The first 6 sites are now live! We only have Chevy Chase and Fairfax left in Merge! By 6/25/25, ALL sites will be in eRAD only !! We are still in the process of updating the job aids...