Medical Records Requests

Medical Records Request Guidelines - Effective 02/22/2021

All requests for Medical Records (for pick up/email or mail) will require a "Request Records" form!
Link to Request Records: https://www.washingtonradiology.com/patient-resources/request-records

This can be found on the WR Website under Patient Resources.

Completed forms should be faxed to 703-280-1527.

TYPE OF REQUEST:

PICKUP or EMAIL:

• 3-5 business day turnaround once Request Records from has been received
• If call is following up on a previously submitted request:
  • If still within the turnaround time, ask caller to call back for an update
  • If outside of turnaround time, direct caller to email, medicalrecords@washingtonradiology.com
  • Follow up requests for callers who do not have access to email may be warm transferred to Medical Records
    • If no answer, email medicalrecords@washingtonradiology.com
      • Patient Name
      • MRN/Jacket Number
      • What was requested?
      • When was request submitted?

• STAT Pick Up requests may be warm transferred to the CENTER

MAIL:

• 7-10 business day turnaround once Request Records form has been received
• If caller is following up on a previously submitted request:
  • If still within the turnaround time, ask caller to call back for an update
  • If outside of the turnaround time, direct caller to email, medicalrecords@washingtonradiology.com
• ONLY urgent requests or requests for callers who do not have access to email may be warm transferred to Medical Records
  • If no answer, email medicalrecords@washingtonradiology.com
    • Patient Name
    • MRN/Jacket Number
    • What was requested?
    • When was request submitted

NOTE: All emails from patients inquiring about previously submitted requests will be answered in 24-48 hours.

FAX (only applies to physician's offices):

• We can only fax Reports, we are unable to fax Images/Films
• Agents can fax the following Reports from Merge without a release form:
  • Mammogram
  • Breast Ultrasound
  • General Ultrasound/Sonogram
  • OB Ultrasound/Sonogram
  • CT (excluding Cardiac Scoring)
  • Fluoroscopy
  • HSG
  • X-Ray
  • MRI
• If patient was seen for multiple exams under one accession, we must fax each report individually, please see Faxing Report from Merge job aid
• If request is for any other exam type (bone density, cardiac scoring, biopsy/needle localization, etc.), transfer the call to the Center.
  
  

NEW PATIENTS WHO WILL BE MAILING THEIR RECORDS TO WASHINGTON RADIOLOGY:

• Send to: 
  • Washington Radiology
    Medical Records Department
    3015 Williams Dr., Suite 200
    Fairfax, VA 22031

EDITED: 12/11/2023