Email Templates
Please use the following templates when emailing All_WR_CC_Leadership@washingtonradiology.com
Remember to always put [encrypt] in the subject line of your emails that contain any patient information.
Merging Duplicate MRNs - Email to Leadership:
Account to be Deleted or Merged:
Patient Last Name
Patient First Name
MRN (Medical Record Number or Jacket Number)
Patient DOB
Winning Account:
Patient Last Name
Patient First Name
MRN (Medical Record Number or Jacket Number)
Patient DOB
What is being requested:
[Ex: Please merge duplicate MRNs]
Dr. Office Updating Info - Email to Leadership:
Name of Dr:
Who called it in:
Contact info including old:
Phone number:
Fax number:
Address:
New:
Phone number:
Fax number:
Address:
Called Center and Unable to Make Contact:
If for MRI or Biopsy, send email to Leadership and CC the Center Contact using: http://washington-radiology-contact-center.knowledgeowl.com/help/biopsy-mri-etc-contact
All other inquiries, email to Leadership.
Confirm info on patient chart then in email include:
MRN:
Center:
What they are needing:
No Adequate Appointment for Symptomatic Patient (Mammo/Breast US):
See Symptomatic Patient Needs Sooner Appointment job aid
Insurance Verification - Email to Leadership:
Confirm info on patient chart then in email include:
MRN:
Procedure:
Location:
Insurance:
Member ID:
Group Number:
Claims mailing address:
Complaints - Email to Leadership:
Confirm info on patient chart then in email include:
MRN:
If the complaint is with a center or the contact center:
If a center which one:
Basic complaint details:
General Sales - Email to Leadership:
Name of caller:
Number of caller:
Company they are with:
Who they are calling for:
What they are calling about:
What region they are in:
Virtual Colonoscopy Exam Scheduled:
Send to the following AND copy Leadership
Patient Name:
MRN:
Scheduled Appointment Date & Time:
Location:
UPDATED: 06/25/2025
