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Approved Abbreviations NOTE: Below is a list of approved abbreviations that can be used to notate and document patient folders APPT APPOINTMENT BD ...

Attendance Line Please follow the instructions outlined below when needing to report an attendance occurrence, such as an absence, late arrival or technical issues that prevent you from logging into Noble. There will no longer be a nee...

Attendance Line Label Application Instructions Please follow the instructions outlined below when attaching your Attendance Line Label to the backside of your badge! Effective Monday April 15th, 2024 , the Contact Center will be impl...

CONTACT CENTER – CELL PHONE POLICY Contact Center - Revised Cell Phone Policy - 1-13-20.pdf ...

Confirmed Questions and Answers NOTE: Each answer below has been confirmed with the CD/RD or Radiologist/MD. ULTRASOUND QUESTIONS ANSWER/RESPONSE Date/Who  Confirmed SHS - Sonohysterogram - Can patient have the exam if they current...

Diagnosis Code Lookup Click below for a link to ICD-10 Lookups:     http://www.icd10data.com/ICD10CM/Codes ...

Email Templates Please use the following templates when emailing All_WR_CC_Leadership@washingtonradiology.com Remember to always put [encrypt] in the subject line of your emails that contain any patient information.  Merging Duplicate...

Employee Referred - New Screening Mammogram Follow the below process when a NEW patient states that they were referred by a WR/Solis employee for a Screening Mammogram. 1. After answering "yes" to the question related to referral in the mam...

General Reminders Please follow the general reminders as a rule of thumb for any situation within the Contact Center. Note: Reach out to Leadership with any concerns or questions for your specific scenario.  - Call the center if you have any ...

Voyce - Language Interpretation Service  We are contracted with Voyce Global to help support any callers who may require language interpretation services. These services are offered free of charge to our callers, allowing...

Patient Communications - Reminders & Confirmation Type Reason When Text Order Received from Physician Sent next business day after receiving an order and loading into Merge Email Appointment Confirmation Emailed to patien...

Patient Communications - Results NOTE: Screening Mammo results are the ONLY results automatically sent to patient. All others must be requested.  Exam Type Time Frame Additional Details Screening Mammo  Completed within 2 - 4 bus...

CONTACT CENTER – TIME OFF REQUEST GUIDELINES RTO Guidelines_032221docx.pdf EDITED: 03/22/2021 ...

Sign Language Interpreter Guidelines What is it: Sign Language Interpreters are to be provided by Washington Radiology at no cost to the patient. Note: No other language interpreting service is available in person. All other langu...

Requesting Time-Off in Alvaria On the Home screen, click on  "Schedule Segments" . Click the + sign and  Add Segment . One the Add Segment window, you will fill in the details about the request. To select the  Code , pr...

Terminology and Definitions: Accession Number :   A unique combination of numbers and/or letters that represent each procedure/exam. Additional site s :  More than one location on the breast or body parts. Advance Direc...

Transfer/Hold Policy Procedures for placing a caller on hold, being placed on hold by caller or transferring a call. Transferring  Calls: Ask the caller's permission to transfer them and give reason for transfer. Ex...

Physician Written Orders What is it:  - A Physician Written Order is not required for a screening mammogram but, a physician name must be provided to send a copy of the results to      - Note: Some referring physicians require a written ...