CONTACT CENTER – TIME OFF REQUEST GUIDELINES
EDITED: 03/22/2021
- Work From Home Expectations
- COVID-19 FAQ for Washington Radiology
- COVID Vaccine and Mammography Scheduling
-
- Admin Daily Goals and Prioritization
- Athena - Adding Order - Administrative Task
- Biopsy or MRI Order Contact List
- Merge - Adding New Physician - Administrative Task
- Merge - Adding Order - Administrative Task
- Merge - Deleting a Document from MDM
- Merge - Updating Physicians - Administrative Task
- Merging Duplicate Accounts - Administrative Task
- Order Loading - Existing Jacket Number - No Exam Scheduled
- Scheduling Inbox - Scheduling@WashingtonRadiology.com
- Work Queue - Associating Orders
- Work Queue: Online Schedule Orders
- Work Queue: Orders - Online Request
- Work Queue - Orders View
-
- Adding or Updating Physician Information
- Call Flow - Inbound - Checklist
- Call Flow - Inbound - Details
- Do Not Contact (DNC) Process
- Merge - Cancel Exam
- Merge - Document Management User Set Up and Preferences
- Merge - Document Manager User Guide
- Merge - Duplicate Email Address
- Merge - Exam Type Cleanup
- Merge - How to Add Flag
- Merge - Reason for Exam
- Merge - Reschedule Exam
- Merge - Schedule Exam
- Merge - Schedule from Order
- Multiple MRNs
- Onbase - Login and Access Files
- Patient Late Process
- Physician Requires Order for Screening
- Required Verification
-
- Adding Exam(s) to Existing Appointment
- Adding Patient Alerts
- Adding Order Notes
- Cancel Exam in eRAD
- Class (Prior Imaging)
- Creating a New Patient in eRAD
- Do Not Call (DNC) Requests
- Faxing from eRAD
- Logging into eRAD
- Merge Request
- Reading Patient File
- Referring Physicians
- Reschedule Exam in eRAD
- Scheduling Existing Patient - New Exam - Multiple Exams
- Scheduling Existing Patient - New Exam - Single Exam
- Scheduling New Patient - New Exam - Multiple Exams
- Scheduling Ordered Exam
- Searching for Patient
- Sending a SecurePIC Request to Patient
- Tabs and Scheduling Order
- Unknown Physician
- Updating Class- Prior Films Tracking
- Updating Patient Address and Zip Code Look up
- Updating Patient Phone Numbers
- Updating Reason for Order
- Updating Urgency Level - Priority
- Urgency Level (Order Status)
- Viewing Attachments
-
- Age Limit Guidelines
- Exams NOT Performed by WR
- Exams Performed by Location - Quick Guide
- Scheduling Multiple Exams
- Same Day Add OnUpdated
- Sample Order Form
- Symptomatic Patient Scheduling Rules
- Time in Office - General
-
- Doppler - Ultrasound/Sonography - Codes and Scheduling Guidelines
- Obstetric, Pregnancy - Ultrasound/Sonography - Codes and Scheduling Guidelines
- Pelvic, Abdominal, Sonohysterogram, Hysterosonogram - Ultrasound/Sonography - Codes and Scheduling Guidelines
- Renal - Ultrasound/Sonography - Codes and Scheduling Guidelines
- General - Ultrasound/Sonography - Codes and Scheduling Guidelines
- Ultrasound/Sonography - Details
- Hysterosonography or Sonohysterography - Details
- General Ultrasound / Sonography Scheduling - Dr. Allison
-
- Abbreviations
- Attendance Line
- Attendance Line Label Application Instructions
- CC Cell Phone Policy
- Confirmed Questions and Answers
- Diagnosis Code Lookup
- Email TemplatesUpdated
- Employee Referred - New Screening Mammogram
- General Reminders
- Voyce - Language Interpretation Service
- Patient Communications - Reminders & Confirmation
- Patient Communications - Results
- RTO Guidelines
- Sign Language Interpreters
- Submitting Time-Off Requests in Alvaria
- Terminology and Definitions
- Transfer/Hold Policy
- Written Orders
-
-
- Quality and Training Tips 05/23/2025New
- Quality and Training Tips 05/09/2025
- Quality and Training Tips 03/14/2025
- Quality and Training Tips 03/07/2025
- Quality and Training Tips 02/21/2025
- Quality and Training Tips 02/07/2025
- Quality and Training Tips 01/31/2025
- Quality and Training Tips 01/24/2025
- Quality and Training Tips 01/10/2025
- Quality and Training Tips 12/20/2024
- Quality and Training Tips 12/13/2024
- Quality and Training Tips 12/06/2024
- Quality and Training Tips 11/22/2024
- Quality and Training Tips 11/15/2024
- Quality and Training Tips 11/08/2024
- Quality and Training Tips 11/01/2024
- Customer Service Phrases and Positive Words
- Scorecard Challenge Process
- Suggested Scripting
-
-
-
-
Related Articles
Thank you for your feedback!
Thank you! Your comment has been submitted for approval.
Copyright © 2015 – 2016 Your Company, LLC. All rights reserved.