Quality and Training Tips 08/01/2025


Synerpise Consulting Services - Collections Info

If a patient reached out regarding a collections notice, please direct them to contact Synerprise Consulting Services, Inc. at:

📞 866-628-8588

This information has also been added to the "Billing Information" job aid for your reference.

👉 Billing Information | Washington Radiology Contact Center


Liver Elastography Scheduling Reminder

Liver elastography includes an abdominal ultrasound and does not require a separate abdominal ultrasound to be added.

🕗 These exams must be scheduled in the morning only to ensure accurate imaging.

This clarification has been added to the "General Ultrasound: Scheduling Guide & Exam Codes" job aid.

👉 General Ultrasound: Scheduling Guide & Exam Codes | Washington Radiology Contact Center


Sterling Diagnostic Mammogram Requests

Effective 7/31, the Sterling center has blocked its schedule to prevent overbooking of diagnostic mammograms.

Please follow the same scheduling process as K Street for patients needing diagnostic breast imaging (new symptoms, callback, follow-up):

  • Do NOT schedule the patient directly
  • Use the "Symptomatic Patient Needs Sooner Appointment" job aid to find the appropriate contact email and template.
  • A center team member will follow up with the patient to schedule.

👉 Symptomatic Patient Needs Sooner Appointment | Washington Radiology Contact Center


PUBLISHED: 08/04/2025