Cancelling an Exam in eRAD

Purpose: Use this workflow when a patient request to cancel a scheduled exam.

Step 1: Locate the Exam

1. Use the search function in eRAD to locate and open the correct Patient Folder.
   
   

Step 2: Cancel the Exam

1. Right-click the highlighted exam
   
   
2. Hover over "Change Status to..." and select "Cancelled"
   
   
3. The Cancel Study window will populate
   
   • If multiple exams are scheduled on the same day, a list will populate.
   • Check the box next to any additional exams the patient wants to cancel.
   • Select "Reschedule" as the Reason from the dropdown.
   • Click [OK] to finalize the cancellation.
     • Do NOT select "Schedule Later"
4. The exam status will now appear as "Cancelled"
   

Step 3: Add Cancellation Notes

1. Right-click the now cancelled exam and select "View/Edit"
   
2. The View/Edit tab will open, navigate to the Order tab.
   
   
3. Add notes in the Order Notes field
   • Use ALL CAPS for visibility and consistency
   • NOTE:
     • Order Notes = Specific to the exam (e.g., cancellation reason, who requested it).
     • Patient Notes = General patient information not tied to a specific exam.
       
       
4. Click [Save] in the lower right-hand corner to complete.
   

EDITED: 06/09/2025