eRAD RIS

Accessing Attachments in eRAD You can view patient-related documents in eRAD from the Patient Folder using several methods. Follow the instructions below based on how you are accessing the attachments. Primary Method: Via Right-Click o...

Adding a Referring Provider to an Exam in eRAD Purpose: This job aid provides step-by-step instructions for Contact Center agents to add or update referring physician information in a patient's exam within eRAD. Step 1: Open the Patie...

Adding Additional Exams to a Future Appointment in eRAD  Purpose: Follow this process when a patient already has a scheduled future appointment and would like to add another exam on the same date. Access the Patient Folder ...

Adding Notes in eRAD (Patient Notes vs. Order Notes) Purpose: To ensure Contact Center agents accurately document information in the correct section of the Patient Folder in eRAD 🧾 Order Notes Used for: Documenting deta...

Adding Patient Alerts Purpose: To document important information or warning in a Patient Folder that must be visible to all users accessing the record. When to Use: Add a Patient Alert when there is information that should always be vis...

Cancelling an Exam in eRAD Purpose: Use this workflow when a patient request to cancel a scheduled exam. Step 1: Locate the Exam Use the search function in eRAD to locate and open the correct Patient Folder . Step 2: ...

Class (Prior Imaging Status) in eRAD Purpose: When scheduling or updating an exam in eRAD, use this guide to accurately select the correct Class (also known as Prior Imaging Status) based on the patient's history and type of exam. Def...

Creating & Scheduling a New Patient in eRAD Purpose: Creating a new patient profile in eRAD should only occur after confirming the patient does not already exist in the system. Follow the step below to ensure proper search and accuracy...

Faxing Reports to Physician Offices Purpose: Use this workflow only when faxing eligible reports directly from the Patient Folder in eRAD. Important Guidelines: Contact Center is authorized to fax the following reports only: Mammogra...

Logging In and Out of eRAD Purpose: Use this guide to access and exit the eRAD system, which is used for scheduling and viewing patient information. Logging In to eRAD Locate and open the eRAD application Double-click the eRAD d...

Patient Search in eRAD - Best Practices Job Aid When scheduling a patient, it's best practice to search for them first—by name and date of birth (DOB) —to determine if they already have a profile in the system. This helps avoid duplicat...

Processing Do Not Call (DNC) Requests in eRAD Purpose: When a patient requests to be placed on the Do Not Call (DNC) list, it is important to follow all required steps to ensure their request is properly documented and honored. Step 1: Op...

Referring Physician Not Found in eRAD When scheduling an exam or loading an order, it is required to enter the referring physician's information. If the physician is not found in eRAD, follow the steps below. When to Use This Process...

Requesting a Patient Merge in eRAD Open the Patient Folder Use the search function in eRAD to locate and open the Patient Folder At this point, it does not matter which of the duplicate records you select. Navigate ...

Rescheduling an Exam in eRAD Purpose: This job aid provides step-by-step instructions for Contact Center agents to properly reschedule patient exams in eRAD while ensuring that all necessary documentation and details are retained or upda...

Selecting the Correct Urgency Level (Order Status) in eRAD Use this guide to accurately choose the Urgency Level when processing orders in eRAD. Outbound Team Use Only These status are used exclusively by the Outbound orders team...

Scheduling an Existing Patient (Single or Multiple Exams) Purpose: To guide agents through accurately searching for an existing patient and scheduling either a singe exam or multiple exams in eRAD. Step 1: Open the Patient Folder Use the ...

Scheduling From an Ordered Accession Step 1:  Open the Patient Folder Use the search function in eRAD to locate and open the correct Patient Folder . Step 2: Review the Physician Order Highlight the ordered exam in the...

Sending a SecurePIC Request in eRAD This guide provides step-by-step instructions for sending a SecurePIC Request to a patient, and explains when and why it should be used. When Should You Send a SecurePIC Request? Send a SecurePIC r...

Understanding the Patient Folder in eRAD Purpose: This job aid provides an overview of the key features available when reviewing a patient's history in eRAD. It outlines the tools, icons, and filters agents should be familiar with while ...