Articles
Adding Exam(s) to Existing Appointment
Adding Additional Exams to a Future Appointment Follow this process when a patient already has a future appointment scheduled and wants to add another exam to that same date. Access the Patient Folder . Make note of the ex...
Adding Patient Alerts
Adding Patient Alerts Use this process to add an alert to a patient’s folder in eRAD. From the Patient Folder, select the Patient Alert icon
EDITED: 04/04/2025 ...
Adding Order Notes
Contact Center eRAD RIS Adding Scheduling Notes When adding notes for a patient in eRAD, the Contact Center will put notes in two spots. Order Notes: Related to the patient exam Patient Notes: Patient Level Notes Do NOT use “S...
Cancel Exam in eRAD
Contact Center eRAD RIS Cancel Exam When requested to cancel an exam, this can be done from the patient history screen. To Cancel: Highlight exam that needs to be canceled by clicking on it (it will turn blue) ...
Class (Prior Imaging)
Class (Prior Imaging Status) The information below can be useful when selecting the Class (Prior Imaging Status) in eRAD. Outpatient: This will display when calling patient for Overdue or when scheduling a new appointment wi...
Creating a New Patient in eRAD
Creating a New Patient in eRAD When creating a new patient profile in eRAD, it is important to exhaust ALL search options to assure the patient doesn't have an existing profile in our system. Be sure to search by any combination of the followin...
Do Not Call (DNC) Requests
Do Not Call (DNC) Requests Please follow this job aid when patient is requesting to be placed on our "Do Not Call" list. On the Patient Folder, click on the "Edit Patient" button (person with pencil) The Edit Patient tab will ...
Faxing from eRAD
Contact Center eRAD RIS Faxing from eRAD When needed, the ability to fax a report to a physician’s office is done from the main patient file. NOTE: Contact Center can ONLY send the following reports; screening mammogram, diagnostic mammo...
Logging into eRAD
Logging in to eRAD To view patient information and scheduling system, log into the eRAD system. eRAD: Radiology Workflow Management system Double click on desktop Icon: Login Information: System: RISProd – ...
Merge Request
Contact Center
eRAD RIS
Merge Request When patients have more than one MRN, the duplicate MRNs should be Merged to the correct MRN. This process is handled by the Center. No one in the Contact Center has ability to Merge! ...
Reading Patient File
Contact Center eRAD RIS Reading Patient File When viewing patient history, there are many options available on the main patient file. Main Bar: Refresh Refresh all information on screen including app...
Referring Physicians
Contact Center eRAD RIS Referring Physician A referring physician can be easily added to an exam in eRAD. Search for the patient using the search bar in the top right corner Double-click on patient in Search Re...
Reschedule Exam in eRAD
Contact Center eRAD RIS Reschedule Exam Rescheduling an exam can be completed from the Patient Folder To Reschedule : Click on the exam to be rescheduled (it will turn blue) Right-click the highlighted ex...
Scheduling Existing Patient - New Exam - Multiple Exams
Contact Center Scheduling in eRAD RIS Exisiting Patinet - Multiple Exams When scheduling a patient, it is always best practice to search for the patient in the system first. This will help to identify whether the patient is existin...
Scheduling Existing Patient - New Exam - Single Exam
Contact Center Scheduling in eRAD RIS Existing Patient - New Exam - Single Exam When scheduling a patient, it is always best practice to search for the patient in the system first. This will help to identify whether the patient is existing ...
Scheduling New Patient - New Exam - Multiple Exams
Contact Center Scheduling in eRAD RIS New Patient - New Exam - Multiple Exams When scheduling a patient, it is always best practice to search for the patient in the system first. This will help to identify whether the patient is existin...
Scheduling Ordered Exam
Contact Center
Scheduling in eRAD RIS
Existing Patient - Scheduling Ordered Exam - Single Exam When scheduling a patient, it is always best practice to search for the patient in the system first. This will help to identify whether...
Searching for Patient
Searching for Patient When searching for a patient, it is always best practice to search for the patient by date of birth first. Other search options are available as well. Please see below for information on different search methods that ca...
Sending a SecurePIC Request to Patient
Sending a SecurePIC Request to Patient This job aid is to be utilized when sending a patient a SecurePIC Request When is it appropriate to send a SecurePIC request to a patient? When the patient has their written order in hand to b...
Tabs and Scheduling Order
Contact Center eRAD RIS Tabs and Scheduling Order When scheduling, there are many steps to follow. Below is a quick guide on basic scheduling tabs. Patient Tab: Verify and Update Demographics Schedule Tab: Sele...
Unknown Physician
Unknown Physician When scheduling an exam or loading an order for a patient, we must enter referring physician information. If the physician isn’t found within eRAD, we must follow the steps outlined below. NOTE: If call...
Updating Class- Prior Films Tracking
Contact Center
eRAD RIS
Updating Class- Prior Films Tracking The ability to track whether prior films are needed within eRAD is completed under the “Order” tab. On the “Order” tab Update Class under the “Flags” section ...
Updating Patient Address and Zip Code Look up
Contact Center
eRAD RIS
Updating Patient Address and Zip Code Lookup When updating patient address, there is a zip code lookup function. On the Patient History, click on the Person with Pencil This ...
Updating Patient Phone Numbers
Contact Center eRAD RIS Updating Patient Phone Numbers When updating patient phone numbers, multiple phone numbers can be entered. On the Patient History, click on the "Edit Person" icon (person with pencil)...
Updating Reason for Order
Contact Center eRAD RIS Adding Reason for Order When adding the Reason for Order for a patient in eRAD, make sure to select from the Auto-Text options. IMPORTANT!!!! IF THE REASON FOR ORDER HAS ALREADY BEEN ADDED/DOCUM...
Updating Urgency Level - Priority
Contact Center eRAD RIS Updating Urgency Level - Priority When updating the urgency level for a patient in eRAD, make sure to update and add notes in scheduling notes. Search for the patient using the search...
Urgency Level (Order Status)
Urgency Level (Order Status) The information below can be useful when selecting the Urgency Level (Order Status) in eRAD. 0-No Call, 1-First Call Completed & 2-Second Call Completed: Exam has been requested but not yet sc...
Viewing Attachments
Contact Center eRAD RIS Viewing Attachments When viewing a patient in eRAD, the ability to access attached documents can be done from the patient history screen. Search for the patient using the search bar in the top ri...