Noble Pause Codes

When pausing work in Noble Systems, agents must use appropriate Pause Code

PURPLE Toolbar = Paused

PAUSE CODES HIGHLIGHTED IN GREEN CAN BE USED BY AGENTS AS DESCRIPTION INDICATES BELOW
PAUSE CODES WITH AN *ASTERISK* MUST BE APPROVED BY A MEMBER OF THE LEADERSHIP TEAM PRIOR TO USING

• Paused - TGEN – System Generic / Initial Login Status

1. LUN1 - Lunch Break
   • Use this code for the duration of any scheduled or unscheduled lunch break you may take.
     
     
2. BRK2 - Paid Breaks
   • Use this code for the duration of any scheduled or unscheduled breaks you may take.
     
     
3.  UPB3 - Unpaid Break*
   • Use this code when offered the opportunity for an extended, unpaid break during your workday. You may use this code with prior authorization (scheduled) from the WFM Team only.
     
     
4. PRJ4 - Project*
   • Use this code when you have been designated to partake on a project. You may use this code with prior authorization (scheduled) from the WFM Team only.
     
     
5. OXO5 - One on One*
   • Use this code with prior authorization (scheduled) from your Supervisor and/or the WFM Team only.
     
     
6. TMG6 - Team Meeting*
   • Use this code with prior authorization (scheduled) from the WFM Team only.
     
     
7. TRN7 - Refresher Training*
   • Use this code with prior authorization (scheduled) from the WFM Team only.
     
     
8. COA8 - Coaching*
   • Use this code with prior authorization (scheduled) from your Supervisor and/or the WFM Team only.
     
     
9. TEK9 - Technical Issues
   • Use this code whenever you are experiencing technical issues preventing you from handling a customer interaction or regular work while on schedule.
     
     
10. TA10 - Training Assistant*
    • Use this code any time you have been tasked with supporting a training activity for our team members by the Training Department. Requires prior authorization (scheduled) from the WFM Team only.
      
      
11. TH11 - Town Hall*
    • Use this code when scheduled for Town Hall sessions. You may use this code with prior authorization (scheduled) from the WFM Team only.
      
      
12. HR12 - HR Meetings
    • Use this code when meeting with HR.
      
      
13. IN13 - Interview*
    • Use this code when interviewing for internal job opportunities within the company. You may use this code with prior authorization (scheduled) from the WFM Team only.
      
      
14. SV14 - Survey*
    • Use this code when completing company initiated/authorized surveys. You may use this code with prior authorization (whether scheduled or not), from the WFM Team only.
      
      
15. CP15 - Compliance Training*
    • Use this code when completing any required company mandatory compliance training. You may use this code with prior authorization (scheduled) from the WFM Team only.
      
      
16. MD16 - Medical Issue
    • Use this code whenever a medical circumstance prevents you from handling a customer interaction or performing your regular work while on schedule.
      
      
17. MS17 - Miscellaneous*
    • Use this code with prior authorization from your Supervisor and/or the WFM Team only.
      
      
18. SS18 - Side by Side*
    • Use this code when sitting and pairing with another team member that is taking calls with the purpose of observing/learning. You may use this code with prior authorization from the WFM Team only.
      
      
19. MN19 - Manual Dial
    • Use this code when your work duties require you to call either a patient for resource in-between calls.

EDITED: 12/28/2023