Contact Center
Noble Systems
New MRN
Composer within the Noble Systems is where the agents answer and handle calls/contacts.
Below is the agent toolbar and how each
PURPLE – Paused
YELLOW – Waiting
GREEN – Connected
ORANGE – After Call Work
RED – De-Assigned
1. Picture of Agent
2. Name of Agent
3. Logout – Click to Logout of Noble Composer
4. Pause – Gives a list of Pause Codes
5. Hang Up – Hang Up Active Call
6. Terminate – Terminate to Disposition Call
7. Transfer – Transfer Caller
8. Trace – Log when having IT Issues
9. Dial Pad – Used to Dial (Can also use keyboard)
10. Agent Report – Daily Report on Agent
11. Resume – Places you back in active Status
EDITED: 11/11/2020
