Carrier Reminders

Carrier Reminders

Insurance 

• Carrier: Insurance Company Name
• Policy #: Enter what is on the card
  • If policy number is not available, input “Still Need” in policy number field
• Group #: Enter what is on the card
  • If group number is not available, leave this field blank

Self-Pay

• Carrier: Search and Select “Self-Pay”
• Policy #: Enter patients date of birth in the following format; 2-digit month, 2-digit day, 4-digit year
  • For example, if patients DOB is 09/06/1965, it should be entered in the policy field as 09061965 
  • Note: We should not offer providing prices unless asked
• Group #: Leave blank

Special Payers/Charities

• NOTE: The following locations will not accept referrals from charity or non-profit organizations effective 04/01/2024
  • Chevy Chase
  • Bethesda
  • Park Potomac
  • Arlington
  • Germantown
• Carrier: Search and Select Charity Name
• Policy #: Enter “Charity”
• Group #: Leave blank

Unknown Insurance Plan

• Patient has insurance but caller does not know the plan information
• Carrier: Search and Select “Unknown Payer”
• Policy #: Enter “Still Need”
• Group #: Leave blank

Insurance Plan not found in Merge (Freeform)

• Be sure to reference the OON List BEFORE adding a "freeform" insurance
  • Washington Radiology Out-of-Network Insurance List 
• ADD NOTE TO INCLUDE:
  • Insurance Name
  • Insurance Policy Number (Member ID)
  • Provider/Precertification Phone Number
  • Claims billing address from card
• Do not use for major payors, such as Aetna, UHC, Cigna or BlueCross BlueShield, etc.

REMINDER:

Verify or Enter Information for Carrier, Policy # and Group #

UPDATED: 10/11/2024