Gathering Insurance Information:
- Policy Number and Group Number: When you enter this information in, you do not need to include the dashes.
- Policy Holder/Guarantor: This information is found in the Insured Name field. This should be kept as "Self". When entering insurance information, it defaults to this information. Please do not change this information to anything else.
Patient Communication - Confirmation/Reminder Emails:
Please remember our patients with an email address on file will receive a confirmation email and reminder emails. However, the emails will only list the appointment time and address. It does not list prep instructions, or the exam type scheduled.
This is why it is required that at the time of scheduling, you are to provide the following when going over the appointment confirmation details:
- Exam Type
- Date
- Time
- Location (Address)
- Prep Instructions
An example of an appointment confirmation email can be found in the Playbook.
Playbook: https://washington-radiology-contact-center.knowledgeowl.com/help/patient-communications
PUBLISHED: 03/07/2025
