Articles
Customer Service Phrases and Positive Words
Words that Work NOTE: Below is a list of positive word choices that can be used to assist in providing an Exceptional Experience! Words that work for... De-escalating an upset caller: "Let's make things right." "We'd be happ...
Scorecard Challenge Process
Quality Assurance Scorecard Challenge Process The following is the documented and approved process for challenging a scorecard The agent will: Present their challenge request to their Supervisor by forwarding the scorecard via e...
Suggested Scripting
Suggested Scripting GREETING Inbound: “Thank you for calling Washington Radiology. My name is [PAR name], how may I assist you?” Outbound Orders: “Hello. I’m [PAR name] with Washington Radiology. Is [Patient Full Na...