Noble - Customer Satisfaction Survey

Effective 03/04/2022

1. It is required to transfer patients to the survey every time the "Survey" button appears on your Noble Screen
2. Scripting (to be provided at the end of the call):
   • "I see that you have opted in to our survey. Please remain on the line while I transfer you through."
3. Click the "Survey" button. The caller will be transferred to the automated survey and Noble will place you in ACW as if the caller had hung up.
   
4. Once the caller has been transferred to the survey, you will be able to terminate your call as usual.

EDITED: 03/02/22