Administrative Tasks and Workflows

Reminder of the daily WR Admin goals: Orders: General expected service level goal is 24 hours from the time the order comes in to when it is processed.   Electronic Orders - Our goal is to complete 130 orders processed in a full day (7.5...

Athena - Adding Order NOTE: This process is for all exams the Contact Center handles. For orders for all other exam types (MRI, Biopsy, etc.), send via email to their contact personnel based on the exam type. Log into Athena athena...

Biopsy or MRI Contact Order List Codes, Description, Location Rules, Prep and Additional Rules  Purpose: When an order or request is received for an MRI, Needle Localization, and or Biopsy, please email the order to respective cont...

Merge - Adding New Physician Once an add request has been received, follow the below steps to add the Physician within Merge Admin. 1. Prior to adding physician into merge, validate the NPI           - https://npiregistry.cms.hhs.gov/regi...

Merge - Adding Order 1. Pull up patient in Merge RIS in Patient File tab 2. Click on Schedule button at the bottom of the page. 3. Type exam needed into exam code field 4. Click on box ...

Deleting a Document from MDM Follow the steps outlined below to remove documents from Merge Document Manager (MDM). This should only be done when a document is loaded in error. From the Patient Manager tab, right-click on the document th...

Merge - Updating Physicians Once a change request has been received, follow the below steps to make the changes within Merge Admin. 1. Log into Merge 2. Launch Admin Portion of Merge 3. In the list (left side), scroll to the Physicians...

Merging Duplicate Accounts This details how to combine duplicate accounts in Merge RIS and MDM. This process is irreversible. Be sure to take caution before completing! Identify the duplicate accounts. Confirm the Name and DOB are th...

Order Loading - Existing Jacket Number - No Exam Scheduled Please follow the steps below to load orders in PDF format for patients who already have an existing jacket (MRN) in Merge RIS From the Schedule  tab, search for and locate pat...

Scheduling Inbox - Scheduling@WashingtonRadiology.com Emailed Orders from Patients: Save order in "Orders Received" folder If exam is not scheduled, create the order in Merge. See job aid: Merge - Adding Order ...

Work Queue - Associating How to associate orders within the Order Work Queue in Merge to an actual patient or MRN.   1. In Merge, click on the "Work Queue" tab 2. See "Unresolved Patient Icon" 3. Double click on patient to work 4. O...

Work Queue: Online Schedule Orders When a patient utilizes the online scheduler to make an appointment, they will be given the option to select "New Patient" if they have never been seen at Washington Radiology. The system will allow them...

Work Queue: Orders - Online Requests When a patient utilizes the online scheduler to make an appointment, the system will not schedule the exam if there is more than one profile matching the information entered. These patients will show u...

Work Queue - Orders View How to access and filter the Work Queue in Merge to access Orders to associate.  1. In Merge, click on the "Work Queue" tab 2. Select "Order" from the drop down for Work Queue 3. Filter sorting of "Assigned T...