Articles
Call Transfer Guidelines
Call Transfer Guidelines Note: - Please keep in mind our "One Call Resolution" philosophy. Transferring calls should be the absolute exception, not the rule. What do I do: - Prior to transferring the call, the patient will be inf...
Manual Dial
Contact Center Noble Systems Manual Dial Manually Dialing a phone number in the Noble System is easily completed from the “In Between Call” screen. From the In Between Call screen, click “Manual Dial” The Manual Di...
Noble - Customer Satisfaction Survey
Noble - Customer Satisfaction Survey Effective 03/04/2022 It is required to transfer patients to the survey every time the "Survey" button appears on your Noble Screen Scripting (to be provided at the end of the call): "I see that yo...
Noble Headset Issues
Noble - Headset Issues Below is a possible solution to fix your headset if you begin to experience that you and the caller cannot hear each other. Typically, call will be connected but there will be no response from caller and this w...
Noble -Transfer Screen
Noble - Transfer Screen Effective 03/04/2022 To transfer a call within Noble, please follow the steps below DO NOT USE THE TRANSFER BUTTON LOCATED AT THE TOP OF THE NOBLE SCREEN (IN THE TOOLBAR) Click on the "Transfer Call" button, ...
Noble Pause Codes
Noble Pause Codes When pausing work in Noble Systems, agents must use appropriate Pause Code PURPLE Toolbar = Paused PAUSE CODES HIGHLIGHTED IN GREEN CAN BE USED BY AGENTS AS DESCRIPTION INDICATES BELOW PAUSE CODES...
Sending Link to MRF via Email
Sending Link to Medical Release Form via Email If a patient inquires about how to obtain a Medical Release Form (MRF), the following steps can be used to email the link to the patient through Noble. Patient Access Representatives should N...
Status Codes
Termination Status Codes - Noble When completing work in Noble Systems, agents must use appropriate status codes. Some Status Codes are 2 steps. Termination Status and Additional Status Termination Status Code - Disposition Code ...
Tool Bar - Noble
Contact Center Noble Systems New MRN Composer within the Noble Systems is where the agents answer and handle calls/contacts. Below is the agent toolbar and how each PURPLE – Paused YELLOW – Waiting GREEN ...