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Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy / HSG / Hysterosalpingogram
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
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Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
Table of Contents
Table of Contents
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Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
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eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy / HSG / Hysterosalpingogram
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
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Refine
Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
Bilingual Agent Resources
eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy / HSG / Hysterosalpingogram
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
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Glossary
Work From Home Expectations
COVID-19 FAQ for Washington Radiology
COVID Vaccine and Mammography Scheduling
Washington Radiology Locations
WR Regional Map
WR Area/Neighborhood Map
WR - DC - Washington - K Street
Updated
WR - MD - Bethesda
WR - MD - Chevy Chase
WR - MD - Germantown
WR - MD - Park Potomac
WR - VA - Arlington
WR - VA - Fairfax
Updated
WR - VA - Sterling
Legacy Progressive Center Modalities
Administrative Tasks and Workflows
Admin Daily Goals and Prioritization
Athena - Adding Order - Administrative Task
Biopsy or MRI Order Contact List
Merge - Adding New Physician - Administrative Task
Merge - Adding Order - Administrative Task
Merge - Deleting a Document from MDM
Merge - Updating Physicians - Administrative Task
Merging Duplicate Accounts - Administrative Task
Order Loading - Existing Jacket Number - No Exam Scheduled
Scheduling Inbox - Scheduling@WashingtonRadiology.com
Work Queue - Associating Orders
Work Queue: Online Schedule Orders
Work Queue: Orders - Online Request
Work Queue - Orders View
Agent Workflows
Adding or Updating Physician Information
Call Flow - Inbound - Checklist
Call Flow - Inbound - Details
Do Not Contact (DNC) Process
Merge - Cancel Exam
Merge - Document Management User Set Up and Preferences
Merge - Document Manager User Guide
Merge - Duplicate Email Address
Merge - Exam Type Cleanup
Merge - How to Add Flag
Merge - Reason for Exam
Merge - Reschedule Exam
Merge - Schedule Exam
Merge - Schedule from Order
Multiple MRNs
Onbase - Login and Access Files
Patient Late Process
Physician Requires Order for Screening
Required Verification
Bilingual Agent Resources
Call Flow - Inbound - Checklist - Spanish
Key Words in Spanish
Medical Specialties in Spanish
eRAD RIS
Adding Exam(s) to Existing Appointment
Adding Patient Alerts
Adding Order Notes
Cancel Exam in eRAD
Class (Prior Imaging)
Creating a New Patient in eRAD
Do Not Call (DNC) Requests
Faxing from eRAD
Logging into eRAD
Merge Request
Reading Patient File
Referring Physicians
Reschedule Exam in eRAD
Scheduling Existing Patient - New Exam - Multiple Exams
Scheduling Existing Patient - New Exam - Single Exam
Scheduling New Patient - New Exam - Multiple Exams
Scheduling Ordered Exam
Searching for Patient
Sending a SecurePIC Request to Patient
Tabs and Scheduling Order
Unknown Physician
Updating Class- Prior Films Tracking
Updating Patient Address and Zip Code Look up
Updating Patient Phone Numbers
Updating Reason for Order
Updating Urgency Level - Priority
Urgency Level (Order Status)
Viewing Attachments
Exams
Age Limit Guidelines
Exams NOT Performed by WR
Exams Performed by Location - Quick Guide
Scheduling Multiple Exams
Same Day Add On
Updated
Sample Order Form
Symptomatic Patient Scheduling Rules
Time in Office - General
Breast Biopsy
Breast Biopsy - Codes and Scheduling Guidelines
Breast Biopsy - Details
Breast Studies / Mammography
Breast Studies/Mammography - Codes and Scheduling Guidelines
Screening Mammography - Details
Diagnostic Mammography - Details
Other - Details
Callback or Recall
Symptomatic Patient Needs Sooner Appointment
Bone Densitometry / DEXA
Bone Densitometry/DEXA - Codes and Scheduling Guidelines
Bone Densitometry/DEXA - Details
CT / Computed Tomography / Virtual Colonoscopy
CT - Codes and Scheduling Guidelines
CT - Computed Tomography - Details
CT - Cardiac Calcium Scoring - Details
CT Scheduling Tips & Cheat Sheet
CT - Virtual Colonoscopy - Details
Virtual Colonoscopy Calendar
Fluoroscopy / HSG / Hysterosalpingogram
Fluoroscopy - Codes and Scheduling Guidelines
Fluoroscopy - Details
Hysterosalpingogram HSG - Details
General Ultrasound / Sonography / Sonohysterography
Doppler - Ultrasound/Sonography - Codes and Scheduling Guidelines
Obstetric, Pregnancy - Ultrasound/Sonography - Codes and Scheduling Guidelines
Pelvic, Abdominal, Sonohysterogram, Hysterosonogram - Ultrasound/Sonography - Codes and Scheduling Guidelines
Renal - Ultrasound/Sonography - Codes and Scheduling Guidelines
General - Ultrasound/Sonography - Codes and Scheduling Guidelines
Ultrasound/Sonography - Details
Hysterosonography or Sonohysterography - Details
General Ultrasound / Sonography Scheduling - Dr. Allison
MRI / Magnetic Resonance Imaging
MRI - Codes and Scheduling Guidelines
MRI - Details
X-Ray - General
X-Ray General - Details
Other Exams
Injections
Marketing - Account Executive - AE
Overall Account Executive AE Team Assignments
Medical Records
Faxing Report from Merge
Medical Records Requests
Outside Films
Noble - System & Call Handling
Call Transfer Guidelines
Manual Dial
Noble - Customer Satisfaction Survey
Noble Headset Issues
Noble -Transfer Screen
Noble Pause Codes
Sending Link to MRF via Email
Status Codes
Tool Bar - Noble
Other
Abbreviations
Attendance Line
Attendance Line Label Application Instructions
CC Cell Phone Policy
Confirmed Questions and Answers
Diagnosis Code Lookup
Email Templates
Updated
Employee Referred - New Screening Mammogram
General Reminders
Voyce - Language Interpretation Service
Patient Communications - Reminders & Confirmation
Patient Communications - Results
RTO Guidelines
Sign Language Interpreters
Submitting Time-Off Requests in Alvaria
Terminology and Definitions
Transfer/Hold Policy
Written Orders
Outbound Overdue and Orders
Overdue Spreadsheet Rules
Outbound Orders Rules
Voicemail Scripting
Pre-Authorization & Billing
Accepted Wellness & Executive Health Plans
New
Billing Information
Carrier Reminders
Charity and Non-Profit Organizations Job Aid
Exam Fee Schedule
Insurance Tips and Tricks
Pre-Authorization Guidelines
Pre-Authorization Requirements by Insurance
Worker's Compensation
Updated
Quality and Training
Weekly Quality Assurance & Training Tips
Quality and Training Tips 05/23/2025
New
Quality and Training Tips 05/09/2025
Quality and Training Tips 03/14/2025
Quality and Training Tips 03/07/2025
Quality and Training Tips 02/21/2025
Quality and Training Tips 02/07/2025
Quality and Training Tips 01/31/2025
Quality and Training Tips 01/24/2025
Quality and Training Tips 01/10/2025
Quality and Training Tips 12/20/2024
Quality and Training Tips 12/13/2024
Quality and Training Tips 12/06/2024
Quality and Training Tips 11/22/2024
Quality and Training Tips 11/15/2024
Quality and Training Tips 11/08/2024
Quality and Training Tips 11/01/2024
Customer Service Phrases and Positive Words
Scorecard Challenge Process
Suggested Scripting
Radiologist Information
Physicians Who Require Order for Screening Mammos
Radiologist Information
Radiologist Physician List by Modality
Radiologist Schedule
Training
January 2020
February 2020
WR Intranet Resources
Full PDF Download
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Marketing - Account Executive - AE
Articles
Overall Account Executive AE Team Assignments
Account Executive Center Assignments EDITED: 01/09/2025 ...