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Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy - NO LONGER PERFORMED
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
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Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
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Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
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WR Intranet Resources
Table of Contents
Table of Contents
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Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
Bilingual Agent Resources
eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy - NO LONGER PERFORMED
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
Contact Us
Refine
Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
Bilingual Agent Resources
eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy - NO LONGER PERFORMED
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
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Glossary
Washington Radiology Locations
WR Regional Map
WR Area/Neighborhood Map
Solis - DC - Washington - 19th Street
WR - DC - Washington - 19th Street
WR - DC - Washington - K Street - LOCATION MOVED
WR - MD - Bethesda
WR - MD - Chevy Chase
WR - MD - Germantown
WR - MD - Park Potomac
WR - VA - Arlington
WR - VA - Fairfax
WR - VA - Sterling
Solis - VA - Winchester
Legacy Progressive Center Modalities
Administrative Tasks and Workflows
Athena - Adding Order - Administrative Task
Biopsy or MRI Order Contact List
Processing EMR Orders from the Orders to Schedule Worklist
Scheduling Inbox - Scheduling@WashingtonRadiology.com
Agent Workflows
Adding or Updating Physician Information
Call Flow - Inbound - Checklist
Call Flow - Inbound - Details
Patient Late Process
Physician Requires Order for Screening
Required Verification
Bilingual Agent Resources
Call Flow - Inbound - Checklist - Spanish
Key Words in Spanish
Medical Specialties in Spanish
eRAD RIS
Accessing Attachments in eRAD
Adding a Referring Provider to an Exam in eRAD
Adding Additional Exam(s) to a Future Appointment in eRAD
Adding Notes in eRAD (Patient Notes vs. Order Notes)
Adding Patient Alerts in eRAD
Cancelling an Exam in eRAD
Class (Prior Imaging Status) in eRAD
Creating & Scheduling a New Patient in eRAD
Creating a New Patient without Scheduling an Exam
Faxing Reports to Physician Offices
Logging In and Out of eRAD
Patient Search in eRAD - Best Practices Job Aid
Processing Do Not Call (DNC) Requests in eRAD
Referring Physician Not Found in eRAD
Requesting a Patient Merge in eRAD
Rescheduling an Exam in eRAD
Reviewing Future Scheduled Virtual Colonoscopy Exams in eRAD
Selecting the Correct Urgency Level (Order Status) in eRAD
Scheduling an Existing Patient (Single or Multiple Exams)
Scheduling From an Ordered Accession
Sending a SecurePIC Request in eRAD
Understanding the Patient Folder in eRAD
Exams
Age Limit Guidelines for Imaging Exams
Exams Not Performed by Washington Radiology
Exams Performed by Location
Scheduling Multiple Exams
Same Day Add-On Appointments
Sample Order Form
Symptomatic Patient Scheduling Rules
Time in Office - General
Breast Biopsy
Breast Biopsy - Codes and Scheduling Guidelines
Breast Biopsy - Details
Breast Studies / Mammography
Breast Imaging: Scheduling Guide & Exam Codes
Screening Mammography - Details
Diagnostic Mammography - Details
Other - Details
Callback or Recall
Symptomatic Patient Needs Sooner Appointment
Bone Densitometry / DEXA
Bone Density/DEXA: Scheduling Guide & Exam Codes
Bone Densitometry/DEXA - Details
CT / Computed Tomography / Virtual Colonoscopy
Computed Tomography (CT): Scheduling Guide & Exam Codes
CT - Computed Tomography - Details
CT - Cardiac Calcium Scoring - Details
CT Scheduling Tips & Cheat Sheet
CT - Virtual Colonoscopy - Details
Reviewing Future Scheduled Virtual Colonoscopy Exams in eRAD SYNCED COPY
Virtual Colonoscopy Calendar
Fluoroscopy - NO LONGER PERFORMED
Fluoroscopy - Codes and Scheduling Guidelines
General Ultrasound / Sonography / Sonohysterography
Doppler Ultrasound: Scheduling Guide & Exam Codes
Obstetric/Pregnancy Ultrasound: Scheduling Guide & Exam Codes
Abdominal & Pelvic Ultrasound: Scheduling Guide & Exam Codes
Renal Ultrasound: Scheduling Guide & Exam Codes
General Ultrasound: Scheduling Guide & Exam Codes
Ultrasound/Sonography - Details
Hysterosonography or Sonohysterography - Details
General Ultrasound / Sonography Scheduling - Dr. Allison
MRI / Magnetic Resonance Imaging
MRI - Codes and Scheduling Guidelines
MRI - Details
X-Ray - General
X-Ray General - Details
Other Exams
Injections
Marketing - Account Executive - AE
Overall Account Executive AE Team Assignments
Medical Records
Medical Records Requests
Outside Films
Noble - System & Call Handling
Call Transfer Guidelines
Manual Dial
Noble - Customer Satisfaction Survey
Noble Headset Issues
Noble -Transfer Screen
Noble Pause Codes
Sending Link to MRF via Email
Status Codes
Tool Bar - Noble
Other
Abbreviations
Attendance Line
Attendance Line Label Application Instructions
CC Cell Phone Policy
Diagnosis Code Lookup
Email Templates
Updated
General Reminders
Voyce - Language Interpretation Service
Patient Communications - Results
RTO Guidelines
Sign Language Interpreters
Submitting Time-Off Requests in Alvaria
Terminology and Definitions
Transfer/Hold Policy
Written Orders
Outbound Overdue and Orders
Overdue Spreadsheet Rules
Outbound Orders Rules
Voicemail Scripting
Pre-Authorization & Billing
Accepted Wellness & Executive Health Plans
Billing Information
Carrier Reminders
Charity and Non-Profit Organizations Job Aid
Exam Fee Schedule
Insurance Tips and Tricks
Pre-Authorization Guidelines
Pre-Authorization Requirements by Insurance
Worker's Compensation
Quality and Training
Weekly Quality Assurance & Training Tips
Quality and Training Tips 11/21/2025
Quality and Training Tips 11/14/2025
New
Quality and Training Tips 10/31/2025
Quality and Training Tips 10/24/2025
Quality and Training Tips 10/17/2025
Quality and Training Tips 09/19/2025
Quality and Training Tips 09/05/2025
Quality and Training Tips 08/29/2025
Quality and Training Tips 08/22/2025
Quality and Training Tips 08/15/2025
Quality and Training Tips 08/08/2025
Quality and Training Tips 08/01/2025
Quality and Training Tips 07/25/2025
Quality and Training Tips 07/11/2025
Quality and Training Tips 06/27/2025
Quality and Training Tips 06/20/2025
Customer Service Phrases and Positive Words
Scorecard Challenge Process
Suggested Scripting
Radiologist Information
Physicians Who Require Order for Screening Mammos
Radiologist Information
Radiologist Physician List by Modality
Radiologist Schedule
Training
January 2020
February 2020
WR Intranet Resources
Full PDF Download
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Marketing - Account Executive - AE
Articles
Overall Account Executive AE Team Assignments
Account Executive Center Assignments EDITED: 11/05/2025 ...