Genesys (NEW)

Articles

Conference a Call
Consult (Warm Transfer)
Genesys Education Video
Joining the Queue
Log In to Genesys
Log Out of Genesys
Place a Caller on Hold
Select a WebRTC Softphone
Select a Wrap-Up Code
Transfer a Call (Cold Transfer)
Update Your Status in Genesys
Callback Call Handling Updated
Voicemail Callback Call Handling New
Voicemail Callback Calls Review a voicemail and return the caller's request in Genesys Purpose Explain how to handle voicemail callback interactions, including listening to the voicemail and initiating the return call. Availabil...