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January 2020
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Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
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eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy / HSG / Hysterosalpingogram
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
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Refine
Washington Radiology Locations
Administrative Tasks and Workflows
Agent Workflows
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eRAD RIS
Exams
Breast Biopsy
Breast Studies / Mammography
Bone Densitometry / DEXA
CT / Computed Tomography / Virtual Colonoscopy
Fluoroscopy / HSG / Hysterosalpingogram
General Ultrasound / Sonography / Sonohysterography
MRI / Magnetic Resonance Imaging
X-Ray - General
Other Exams
Marketing - Account Executive - AE
Medical Records
Noble - System & Call Handling
Other
Outbound Overdue and Orders
Pre-Authorization & Billing
Quality and Training
Weekly Quality Assurance & Training Tips
Radiologist Information
Training
January 2020
February 2020
WR Intranet Resources
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Washington Radiology Locations
WR Regional Map
WR Area/Neighborhood Map
Solis - DC - Washington - 19th Street
WR - DC - Washington - K Street
WR - MD - Bethesda
WR - MD - Chevy Chase
WR - MD - Germantown
WR - MD - Park Potomac
WR - VA - Arlington
WR - VA - Fairfax
WR - VA - Sterling
Legacy Progressive Center Modalities
Administrative Tasks and Workflows
Admin Daily Goals and Prioritization
Athena - Adding Order - Administrative Task
Biopsy or MRI Order Contact List
Merge - Adding New Physician - Administrative Task
Merge - Adding Order - Administrative Task
Merge - Deleting a Document from MDM
Merge - Updating Physicians - Administrative Task
Merging Duplicate Accounts - Administrative Task
Order Loading - Existing Jacket Number - No Exam Scheduled
Processing EMR Orders from the Orders to Schedule Worklist
Scheduling Inbox - Scheduling@WashingtonRadiology.com
Work Queue - Associating Orders
Work Queue: Online Schedule Orders
Work Queue: Orders - Online Request
Work Queue - Orders View
Agent Workflows
Adding or Updating Physician Information
Call Flow - Inbound - Checklist
Call Flow - Inbound - Details
Do Not Contact (DNC) Process
Merge - Cancel Exam
Merge - Document Management User Set Up and Preferences
Merge - Document Manager User Guide
Merge - Duplicate Email Address
Merge - Exam Type Cleanup
Merge - How to Add Flag
Merge - Reason for Exam
Merge - Reschedule Exam
Merge - Schedule Exam
Merge - Schedule from Order
Multiple MRNs
Onbase - Login and Access Files
Patient Late Process
Physician Requires Order for Screening
Required Verification
Bilingual Agent Resources
Call Flow - Inbound - Checklist - Spanish
Key Words in Spanish
Medical Specialties in Spanish
eRAD RIS
Accessing Attachments in eRAD
Adding a Referring Provider to an Exam in eRAD
Adding Additional Exam(s) to a Future Appointment in eRAD
Adding Notes in eRAD (Patient Notes vs. Order Notes)
Adding Patient Alerts in eRAD
Cancelling an Exam in eRAD
Class (Prior Imaging Status) in eRAD
Creating & Scheduling a New Patient in eRAD
Faxing Reports to Physician Offices
Logging In and Out of eRAD
Patient Search in eRAD - Best Practices Job Aid
Processing Do Not Call (DNC) Requests in eRAD
Referring Physician Not Found in eRAD
Requesting a Patient Merge in eRAD
Rescheduling an Exam in eRAD
Selecting the Correct Urgency Level (Order Status) in eRAD
Scheduling an Existing Patient (Single or Multiple Exams)
Scheduling From an Ordered Accession
Sending a SecurePIC Request in eRAD
Understanding the Patient Folder in eRAD
Exams
Age Limit Guidelines for Imaging Exams
Exams Not Performed by Washington Radiology
Exams Performed by Location
Scheduling Multiple Exams
Same Day Add-On Appointments
Sample Order Form
Symptomatic Patient Scheduling Rules
Time in Office - General
Breast Biopsy
Breast Biopsy - Codes and Scheduling Guidelines
Breast Biopsy - Details
Breast Studies / Mammography
Merge - Breast Studies/Mammography - Codes and Scheduling Guidelines
eRAD Breast Imaging: Scheduling Guide & Exam Codes
Screening Mammography - Details
Diagnostic Mammography - Details
Other - Details
Callback or Recall
Symptomatic Patient Needs Sooner Appointment
Bone Densitometry / DEXA
Merge: Bone Densitometry/DEXA - Codes and Scheduling Guidelines
eRAD Bone Density/DEXA: Scheduling Guide & Exam Codes
Bone Densitometry/DEXA - Details
CT / Computed Tomography / Virtual Colonoscopy
Merge - CT - Codes and Scheduling Guidelines
eRAD Computed Tomography (CT): Scheduling Guide & Exam Codes
CT - Computed Tomography - Details
CT - Cardiac Calcium Scoring - Details
CT Scheduling Tips & Cheat Sheet
CT - Virtual Colonoscopy - Details
Virtual Colonoscopy Calendar
Fluoroscopy / HSG / Hysterosalpingogram
Fluoroscopy - Codes and Scheduling Guidelines
General Ultrasound / Sonography / Sonohysterography
Merge: Doppler - Ultrasound/Sonography - Codes and Scheduling Guidelines
eRAD Doppler Ultrasound: Scheduling Guide & Exam Codes
Merge: Obstetric, Pregnancy - Ultrasound/Sonography - Codes and Scheduling Guidelines
eRAD Obstetric/Pregnancy Ultrasound: Scheduling Guide & Exam Codes
Merge: Pelvic, Abdominal, Sonohysterogram, Hysterosonogram - Ultrasound/Sonography - Codes and Scheduling Guidelines
eRAD Abdominal & Pelvic Ultrasound: Scheduling Guide & Exam Codes
Merge: Renal - Ultrasound/Sonography - Codes and Scheduling Guidelines
eRAD Renal Ultrasound: Scheduling Guide & Exam Codes
Merge: General - Ultrasound/Sonography - Codes and Scheduling Guidelines
eRAD General Ultrasound: Scheduling Guide & Exam Codes
Ultrasound/Sonography - Details
Hysterosonography or Sonohysterography - Details
General Ultrasound / Sonography Scheduling - Dr. Allison
MRI / Magnetic Resonance Imaging
MRI - Codes and Scheduling Guidelines
MRI - Details
X-Ray - General
X-Ray General - Details
Other Exams
Injections
Marketing - Account Executive - AE
Overall Account Executive AE Team Assignments
Medical Records
Faxing Report from Merge
Medical Records Requests
Outside Films
Noble - System & Call Handling
Call Transfer Guidelines
Manual Dial
Noble - Customer Satisfaction Survey
Noble Headset Issues
Noble -Transfer Screen
Noble Pause Codes
Sending Link to MRF via Email
Status Codes
Tool Bar - Noble
Other
Abbreviations
Attendance Line
Attendance Line Label Application Instructions
CC Cell Phone Policy
Confirmed Questions and Answers
Diagnosis Code Lookup
Email Templates
Employee Referred - New Screening Mammogram
General Reminders
Voyce - Language Interpretation Service
Patient Communications - Reminders & Confirmation
Patient Communications - Results
RTO Guidelines
Sign Language Interpreters
Submitting Time-Off Requests in Alvaria
Terminology and Definitions
Transfer/Hold Policy
Written Orders
Outbound Overdue and Orders
Overdue Spreadsheet Rules
Outbound Orders Rules
Voicemail Scripting
Pre-Authorization & Billing
Accepted Wellness & Executive Health Plans
Billing Information
Carrier Reminders
Charity and Non-Profit Organizations Job Aid
Exam Fee Schedule
Insurance Tips and Tricks
Pre-Authorization Guidelines
Pre-Authorization Requirements by Insurance
Worker's Compensation
Quality and Training
Weekly Quality Assurance & Training Tips
Quality and Training Tips 07/11/2025
New
Quality and Training Tips 06/27/2025
Quality and Training Tips 06/20/2025
Quality and Training Tips 05/23/2025
Quality and Training Tips 05/09/2025
Quality and Training Tips 03/14/2025
Quality and Training Tips 03/07/2025
Quality and Training Tips 02/21/2025
Quality and Training Tips 02/07/2025
Quality and Training Tips 01/31/2025
Quality and Training Tips 01/24/2025
Quality and Training Tips 01/10/2025
Quality and Training Tips 12/20/2024
Quality and Training Tips 12/13/2024
Quality and Training Tips 12/06/2024
Customer Service Phrases and Positive Words
Scorecard Challenge Process
Suggested Scripting
Radiologist Information
Physicians Who Require Order for Screening Mammos
Radiologist Information
Radiologist Physician List by Modality
Radiologist Schedule
Training
January 2020
February 2020
WR Intranet Resources
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Exams
Fluoroscopy / HSG / Hysterosalpingogram
Articles
Fluoroscopy - Codes and Scheduling Guidelines
Exam Details - Fluoroscopy EFFECTIVE 06/02/25 WR WILL NO LONGER OFFER FLUORO EXAMS Exam Code Description - CPT Code Reason for Exam Prep and Additional Notes FAA Fluoro Arthrogram NO LONGER OFFERED ...